Ⅰ.About our after-sales service

1.We have established a perfect after-sales service system, aiming to provide you with efficient and convenient services after purchasing pet food products. Our after-sales service includes but is not limited to the following:1. Pet food consulting service:We provide pet food related consulting services, including product usage, storage conditions, ingredients, etc., so that you can better understand and use our products.

2.After-sales complaint handling:If you encounter any problems or dissatisfaction in the process of using our products, please contact us promptly. We will actively deal with your complaints and give you a satisfactory answer and solution within a reasonable time.

3.Quality problem solution:If after normal use, you have any questions about the quality of our pet food products, we will actively assist you in the investigation and resolution. Ensure that your rights and interests are not violated

Ⅱ. After-sales service process

    In order to provide you with good after-sales service, we have developed the following service process, please follow the steps below when you need：

     1.Contact Information:If you encounter any problems or need consulting services after purchasing products, please call the customer service hotline provided by us in time, or contact us via e-mail. Our contact information will be labeled on the product packaging.

     2.Problem description:Please provide a clear and detailed description of the problem you encountered when you contact us, including the specifics of the product, the use of the environment, the purchase channel and other information, so that we can better understand and solve your problem.

     3.After-sales treatment:After receiving your question, we will arrange professional staff to reply and deal with it as soon as possible. We will keep timely communication with you in order to provide you with satisfactory after-sales service.

     4.Solution:According to your problem, we will provide the corresponding solution. Possible solutions include but are not limited to return, exchange, repair, compensation, etc. We will negotiate according to the specific circumstances and come up with a mutually recognized solution.

Ⅲ. Service Commitment

We solemnly promise to always adhere to the following principles to provide you with satisfactory after-sales service:

1. Priority customers: Your satisfaction is our greatest pursuit. No matter how small or complex your problem or complaint is, we will provide you with a solution with the highest quality attitude and expertise.

2. Quick response: We will reply in the shortest time after receiving your question, to ensure that you can get the help and support you need in time.

3. Liability traceability: For the loss caused by product quality problems or our responsibility, we will assume the corresponding responsibility and give you reasonable compensation to protect your legitimate rights and interests

4. Continuous improvement: We will continue to improve the after-sales service system, improve the quality of service, to enhance your purchase experience and satisfaction. Please fully understand and comply with the contents of this commitment before purchasing pet food products. If you have any questions or need after-sales service, please feel free to contact us. We will be happy to serve you and bring you and your pet a better experience.

Finally, thank you again for your trust and support for our products!